Frequently Asked Questions

Orders

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your delivery and payment details to complete your order.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been dispatched, we may not be able to make changes.

How will I know my order has been confirmed?

You'll receive a confirmation email with your order details shortly after placing your order. Please check your spam folder if you don't see it.

Shipping

Where do you deliver?

We currently deliver across South Africa.

How long does delivery take?

Delivery typically takes 12-23 days depending on your location. You'll receive a tracking number once your order has been dispatched.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — keep an eye on our store!

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for items that are unused and in their original packaging. Please visit our Returns & Refunds page for full details.

How do I request a refund?

Contact us via our Contact Us page with your order number and reason for the return, and we'll guide you through the process.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment methods available at checkout.

Is it safe to pay on your website?

Yes! Our store uses secure, encrypted checkout to keep your payment information safe.

Still have questions?

Feel free to get in touch — we're happy to help!