Shipping Policy

🚚 SHIPPING, DELIVERY & RETURNS

📍 WHERE WE SHIP

We deliver to addresses across South Africa.

💛 FREE DELIVERY

We offer free standard delivery across South Africa, with no minimum order amount.

📅 DELIVERY TIME

Delivery takes 2–5 business days from order confirmation. Business days exclude weekends and South African public holidays.

If we become aware of a delay affecting your order, we will notify you.

📦 ORDER TRACKING

Tracking information will be provided once your order has been dispatched.

📍 DELIVERY DETAILS

Please provide a complete and accurate delivery address and contact number at checkout.

If you notice an error, contact us as soon as possible so we can check whether it can be corrected before dispatch.

↩️ 30-DAY MONEY-BACK GUARANTEE

You may request a change-of-mind return within 30 calendar days of receiving your order. Sale items are included.

Items must be unused, in their original condition and packaging, with all accessories included. Proof of purchase is required.

For hygiene reasons, beauty, hair and personal-care products, including wigs, must also be unopened with any original hygiene seals intact.

For change-of-mind returns, you are responsible for return shipping costs. We do not charge a restocking fee.

Please contact us before sending anything back so we can provide the correct return address and instructions. Do not send returns to the address printed on the supplier’s parcel.

🛠️ A PROBLEM WITH YOUR ITEM?

If your item arrives damaged, is faulty or is not what you ordered, email or WhatsApp us with your order number and a description of the problem. Include photos or a short video if possible to help us investigate.

We will assess the issue and arrange an appropriate repair, replacement or refund in accordance with your rights under South African consumer law. Where a return is required for a faulty, damaged or incorrectly supplied item, we will arrange and cover reasonable return shipping where required by law.

The 30-day change-of-mind window and hygiene conditions do not limit your statutory rights for faulty, damaged or incorrectly supplied goods.

💳 REFUNDS

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 2–5 business days of approval. Your bank or payment provider may take additional time to reflect the refund.

For an approved change-of-mind return, we refund the amount paid for the returned item. Your return shipping costs are not refundable.

💬 DELIVERY ASSISTANCE

If your order has not arrived within 5 business days of order confirmation, contact us with your order number so we can investigate and assist.

📧 Email: info@allgoodzza.co.za
📱 Phone / WhatsApp: 074 233 8134

🏢 ALL GOODZ ZA (PTY) LTD

Nothing in this policy limits your rights under applicable South African consumer law.