Returns & Refunds Policy

↩️ RETURNS & REFUNDS POLICY

💛 30-DAY MONEY-BACK GUARANTEE

You may request a change-of-mind return within 30 calendar days of receiving your order. Sale items are included.

Items must be unused, in their original condition and packaging, with all accessories included. Proof of purchase is required.

For hygiene reasons, beauty, hair and personal-care products, including wigs, must also be unopened with any original hygiene seals intact.

These conditions do not limit your rights for faulty, damaged or incorrectly supplied goods.

📱 HOW TO REQUEST A RETURN

Email info@allgoodzza.co.za or WhatsApp us on 074 233 8134 with:

• Your order number.
• The item you wish to return.
• The reason for your return.
• Photos or a short video of the issue, if possible, for faulty, damaged or incorrect items.

Please contact us before sending anything back so we can provide the correct return address and instructions.

Do not send returns to the address printed on the supplier’s parcel.

🛠️ FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, is faulty or is not what you ordered, contact us with your order number and a description of the problem.

We will assess the issue and arrange an appropriate repair, replacement or refund in accordance with your rights under South African consumer law.

Where a return is required for a faulty, damaged or incorrectly supplied item, we will arrange and cover reasonable return shipping where required by law.

The 30-day change-of-mind window and hygiene conditions do not limit your statutory rights for these items.

📦 RETURN SHIPPING

For change-of-mind returns, you are responsible for return shipping costs.

We do not charge a restocking fee.

Please package returned items securely and retain your proof of postage and tracking details.

💳 REFUNDS

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 2–5 business days of approval. Your bank or payment provider may take additional time to reflect the refund in your account.

For an approved change-of-mind return, we refund the amount paid for the returned item. Your return shipping costs are not refundable.

⚖️ YOUR CONSUMER RIGHTS

The 30-day window applies to change-of-mind returns. Nothing in this policy limits any rights or remedies you have under applicable South African consumer law, including for defective goods.

💬 CONTACT US

ALL GOODZ ZA (PTY) LTD
📧 Email: info@allgoodzza.co.za
📱 Phone / WhatsApp: 074 233 8134