Refund policy

30-Day Returns & Money-Back Policy

You may request a return within 30 calendar days of receiving your order. Sale items are included.

For a change-of-mind return, items must be unused, in their original condition and packaging, with all accessories included. Proof of purchase is required.

For hygiene reasons, beauty, hair and personal-care products, including wigs, must be unopened, unused and have any original hygiene seals intact. These conditions do not limit your rights for faulty, damaged or incorrectly supplied goods.

HOW TO REQUEST A RETURN

Email info@allgoodzza.co.za or WhatsApp us on 074 233 8134 with your order number, the item you wish to return and the reason. For faulty, damaged or incorrect items, include photos if possible.

Please contact us before sending anything back so we can provide the correct return address and instructions. Do not send returns to the address printed on the supplier’s parcel.

RETURN SHIPPING

For change-of-mind returns, you are responsible for return shipping costs. We do not charge a restocking fee.

If an item is faulty, damaged or incorrectly supplied, contact us so we can arrange an appropriate remedy and cover reasonable return shipping where required by law.

REFUNDS

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 2–5 business days of approval. Your bank or payment provider may take additional time to reflect the refund in your account.

For an approved change-of-mind return, we refund the amount paid for the returned item. Your return shipping costs are not refundable.

YOUR CONSUMER RIGHTS

The 30-day window applies to change-of-mind returns. It does not limit any rights or remedies you have under applicable South African consumer law, including for defective goods.

CONTACT

ALL GOODZ ZA (PTY) LTD
Email: info@allgoodzza.co.za
Phone / WhatsApp: 074 233 8134